On receipt of your complaint it will be registered and allocated a reference number
The complaint will also be assessed to determine whether or not the Pension Funds Adjudicator has jurisdiction (legal mandate) to adjudicate the type of issues.
If the adjudicator has no jurisdiction you will be informed by a letter referring you to the correct entity where your complaint can be addressed.
Should the matter fall within the jurisdiction of the Pension Funds Adjudicator, the complaint shall be forwarded to the party or parties against who the complaint is raised to respond within 30 days.
On receipt of the response the complainant shall be granted an opportunity to comment on the response by submitting a reply letter.
At this point an assessment shall be conducted to determine whether the dispute can be resolved through a conciliation hearing with an independent conciliator, if so, it shall be allocated for a conciliation hearing and the parties shall be according informed by a letter.
If the conciliation is not successful or the dispute is not suitable for a conciliation it shall be forwarded to the adjudication team for an investigation on the factual and legal issues as contained in the submitted documents.
A draft document with the findings and recommendations shall be forwarded to the Adjudicator or deputy adjudicator to make a ruling. That is, to issue a determination.
The signed determination with reasons is sent to the parties.
Any party who feels that the determination is not in accordance with the law can approach the High Court with a formal application to have the determination reviewed.