Vision 

 To be a respected institution that is the arbiter of choice in pension fund complaints submitted to it in terms of the ACT. 

 Mission 

The mission of the OPFA is to resolve complaints in terms of the ACT. 

 Values 

 The OPFA will act professionally at all times. To this end, the OPFA promotes the following values: 

• Professional and technical competence; 

• Integrity; 

• Collaboration; 

• Stakeholder synergy; 

• Respect and dignity; and

• Impartiality.